Resources
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Contact Center
UCCX End of Life: Two Bulletins, Two Different Dates
Cisco published two end-of-life bulletins for contact center 12.5 and 12.6. Which December 2026 date binds you depends on the license you hold.
Contact Center
Contact Center Migration: What to Scope First
What a contact center assessment has to establish before a platform is chosen: routing, integrations, recording and retention, reporting, sizing and porting.
Security
Network Segmentation Without Stopping the Business
An auditor or insurer told you to segment the network. How to run discovery, pick the first boundary, log before enforcing, and phase it without outages.
Networking
What a Network Refresh Actually Involves
What a network refresh project actually involves: the survey that comes first, the PoE power budget, uplink decisions, lead times and how a cutover runs.
Wireless
Wireless Site Surveys and What Predictive Design Misses
What a predictive wireless design is built from, where the model and the building disagree, and what a validation survey after installation actually catches.
Migration
Analog Endpoints and Cloud Calling
Fax, elevator and emergency phones do not migrate to cloud calling. How to inventory analog endpoints and choose between ATAs, gateways and POTS lines.
Migration
CUCM to Webex Calling Migration
A CUCM to Webex Calling migration is three projects, not one. The tooling, which phones convert, PSTN options, licensing traps and what never moves.
Collaboration
Reliable Communication with Webex Calling
What still works at a site when it loses its connection to cloud call control, what does not, and how survivability is decided site by site.
Migration
Navigating PSTN Migration with Webex Calling
Three ways to reach the PSTN from a cloud calling platform, and what each changes about support, number ownership, contracts and the porting schedule.
Migration
Cloud Calling Migration
The order a cloud calling migration runs in, why number porting sets the calendar, and what has to finish before the next step can start.
UCaaS
What Moving to UCaaS Actually Involves
What a UCaaS migration involves, in order: the inventory taken first, what the decision turns on, why porting sets the schedule, and the first month after.
Cloud Calling
Cisco BE6000 and BE7000 End of Support Dates
Cisco BE6000 and BE7000 end of support dates by generation, why the embedded virtualization licenses ended 31 March 2025, and what the move to cloud costs.
Cloud Calling
Connect with cloud calling
What to have counted before you ask anyone to price a cloud calling move: sites, users by type, analog devices, call flows, contracts and call control.
Unified Communications
What is UC? Why Does Your Business Need It?
Unified communications defined: what UC consolidates, how UCaaS differs from an on-premises deployment, and what gets harder when you bring an estate together.
Collaboration
Cisco Desk Phone 9800 Series: What Decides the Model Mix
How the five Cisco Desk Phone 9800 Series models differ on display, Wi-Fi, line keys and PoE class, and what each difference decides on a rollout.
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